UK: Financial Conduct Authority publishes first two papers in its occasional paper series

The new Financial Conduct Authority has published the first two papers in its occasional papers series. In the first paper, "Applying behavioural economics at the Financial Conduct Authority", the authors outline the main lessons from behavioural economics for retail financial markets and how it can, and should, be used in the regulation of financial conduct: see here (pdf). The second paper is titled "Encouraging consumers to claim redress: evidence from a field trial" and its authors argue that the results of their research challenge current accepted practice: see here (pdf).