New City Agenda has published A Report on the Culture of British Retail Banking: see here (pdf). The report notes that whilst all banks have some kind of culture change process underway, cultural change in major banks remains fragile. The report's over-arching conclusion is that it will take a generation to create a new culture in UK retail banks.
Wednesday 26 November 2014
UK: New City Agenda report - culture in retail banking
New City Agenda has published A Report on the Culture of British Retail Banking: see here (pdf). The report notes that whilst all banks have some kind of culture change process underway, cultural change in major banks remains fragile. The report's over-arching conclusion is that it will take a generation to create a new culture in UK retail banks.
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